Welcome to the Zelta.shop FAQ page! Here, we’ve answered some common questions to help you with your shopping experience. If you can’t find the answer to your question, please feel free to contact us directly.

1. What products do you sell?

We offer a wide range of high-quality products in various categories. Our store includes items such as clothing, accessories, home goods, and more. Please browse our website to see the full selection.

2. How can I place an order?

To place an order, follow these simple steps:

  1. Browse our store and select the products you want to purchase.
  2. Add items to your cart by clicking the “Add to Cart” button.
  3. Once you’ve finished shopping, go to your cart and click “Proceed to Checkout.”
  4. Enter your shipping and payment information, and confirm your order.

3. Can I modify or cancel my order?

Once your order is placed and payment is processed, we begin preparing it for shipment. If you need to modify or cancel your order, please contact us immediately at support@horda.shop. We will do our best to accommodate your request, but please note that we may not be able to modify or cancel your order once it’s been shipped.

4. What payment methods do you accept?

We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express, Discover, etc.)
  • PayPal
  • Apple Pay and Google Pay (where available)

5. How can I track my order?

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your delivery through the shipping carrier’s website.

6. How long will it take to receive my order?

Delivery times depend on your location and the shipping method you choose. Typically, U.S. orders arrive within 5-7 business days for standard shipping, but expedited shipping options are also available. International orders may take longer depending on the destination.

7. What do I do if my order arrives damaged or defective?

If your order arrives damaged or defective, please contact us immediately at support@horda.shop with photos of the item and your order number. We will offer a full refund, replacement, or store credit based on the situation.

8. Do you ship internationally?

Yes, we offer international shipping! Please note that international orders may incur additional customs duties or taxes, which are the responsibility of the customer. Delivery times may vary based on your location.

9. Do you offer gift cards?

At this time, we do not offer gift cards, but we’re exploring options for the future. Stay tuned for updates!

10. How do I return an item?

We accept returns within 30 days of delivery. To start a return, please contact us at support@horda.shop with your order number and the item(s) you’d like to return. For more detailed information, please refer to our Refund and Returns Policy.

11. What if I can’t find the product I want?

If you can’t find a product you’re looking for, please reach out to us at support@horda.shop. We will do our best to help you find it or offer a suitable alternative.

12. How do I contact customer support?

You can contact us at any time through the following methods:

  • Email: support@horda.shop
  • Phone: +1 (325) 646-6822
  • Address: 2325 Belle Plain St, Brownwood, TX 76801, USA

Our team is available to assist you Monday through Friday from 9:00 AM to 5:00 PM CST.