Thank you for choosing to shop with us at Zelta.shop! We want to ensure that your shopping experience is seamless, and that your orders are delivered as quickly as possible. Please review our shipping policy below for details about our shipping practices.

1. Shipping Locations

We currently ship to addresses within the United States and internationally. Please note that international shipping may take longer and additional customs fees may apply.

2. Processing Time

  • Order Processing: All orders are processed within 2-3 business days. Orders are not processed on weekends or holidays.
  • Order Confirmation: You will receive an order confirmation email once your order is placed, followed by a shipping confirmation email with tracking information once your order has shipped.

3. Shipping Methods and Delivery Times

We offer various shipping methods for your convenience:

  • Standard Shipping (5-7 Business Days): Free on orders over $50 within the United States. Delivery times may vary depending on location.
  • Expedited Shipping (2-3 Business Days): Available for an additional fee.
  • Overnight Shipping (1 Business Day): Available for an additional fee for eligible orders.
  • International Shipping: Delivery times vary depending on destination. Additional customs charges may apply.

4. Shipping Costs

Shipping costs are calculated at checkout based on the shipping method selected and the destination of your order. Orders over $50 will receive free standard shipping within the United States.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this tracking number to monitor the status of your shipment.

6. Lost or Damaged Packages

We are not responsible for lost, stolen, or damaged packages during transit. However, if your package arrives damaged, please contact us at support@horda.shop within 7 days of receiving the package, and we will work with the carrier to resolve the issue.

7. Incorrect Address

Please ensure that the shipping address provided at checkout is correct. We are not responsible for delays or delivery issues resulting from incorrect address information. If you notice an error in your address, please contact us immediately at support@horda.shop before your order is processed.

8. International Shipping

For international orders, please be aware that customs procedures and import duties may apply. You are responsible for any additional fees that may be charged upon delivery, including customs duties and taxes.

9. Shipping Restrictions

Some products may have shipping restrictions, and certain items may not be available for delivery to certain locations. We will notify you if an item cannot be shipped to your location.

10. Customer Service

If you have any questions or concerns about shipping, please feel free to contact us:

  • Phone: +1 (325) 646-6822
  • Email: support@horda.shop
  • Address: 2325 Belle Plain St, Brownwood, TX 76801, USA

We are here to assist you and ensure that your shopping experience is as smooth as possible.